Policy - Moncraft Paper Art

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

All my artworks are custom designed and personalised .

You can choose to purchase what you see on listing and I will customise the design ( re-make ) the design for you, You can contact me to discuss your preferred shades of colours for the butterflies hearts that suit your home decor or nursery room.

All other artworks are also custom designed, paper shades of colours may vary depends on availability.

My artworks are hand made and there is no template used so no 2 artworks will ever be identical.

There is no extra charge to request a personalis name or word to add to your design.

You can request to see the artwork prior completing the purchase. Please contact me to discuss this option.

Sizing details

I have variety of framed artwork sizes , please refer to the drop list option on each listing

Care instructions

Each piece is hand made and crafted to 3D paper shapes. They are intricately designed and hot glued to complete the artwork.

Depending on the design , the variety of paper used has a thick GSM to ensure the durability of the artwork and framed under glass to prevent dust or accidental damage.

Advisable to Keep framed artworks out of direct and constant sunlight to ensure no change of colours or sunlight damage to the artworks.

Wholesale availability

Wholesale available, please contact me to provide you with wholesale catalogue and order forms.

Melbournians Pick Up &/or Meeting

You are welcome If you are in Melbourne and would like to pick up your order, or would like to meet in person to discuss your custom designs request.

Please contact me to arrange time and date to meet.

What paper type do you use

I use varieties of paper stocks: coloured paper , glittered paper, foil paper and even paint paper. All the card stocks have a thick GSM to ensure the artwork longevity

How do you design

Idea to conceive** First I pencil sketch the design, I use graphic software to work on the design details then I use a craft machine to cut the card-stocks to ensure consistency in designs.

Idea is born ** I now have the design ready to come to live , I hand fold and one by one I glue all the butterflies ( or feathers /flowers ) until the artwork is completed!


Artworks is then encased in 3D Shadow Box frame and ready to package and ship.

You will take home the original piece of artwork & each art work is hand crafted, so no two will ever be identical which make them unique & special.

Paper art is very unique art. It takes a lot of patience , time, imagination and an eye for detail.